ALL SALES ARE FINAL AND NON-REFUNDABLE.
MVV DOES NOT ACCEPT RETURNS OR EXCHANGES unless otherwise noted.
DEPOSIT FOR CUSTOM ORDERS
A [non-refundable] deposit of half of the total price of your order is required prior to the start of production. The remaining [non-refundable] balance is due upon completion of the job and before the piece can be released to the freight company. (Shipping/Delivery costs are not included and can be paid directly to shipper upon completion of the piece. Please read through our shipping/delivery and return policies.)
CHANGE ORDER FEES
Once an order is placed and a deposit is made any and all changes made such as dimensions, finish, additional hardware, and more are subject to a change order fee of 20% of the purchase price + material and labor costs. Once production has started, changes cannot be made, customers must place a new order.
LEAD TIMES FOR CUSTOM ORDERS
We are committed to your complete satisfaction. Since every piece is handcrafted and built to order, please allow an estimated 10 -12+ weeks production time. We take our work very seriously and try our very best to get orders completed as quick as humanly possible but please be aware we cannot give exact completion dates as it varies greatly based on our workload at any given time and a number of other factors such as production capacity of a small team. The lead time does NOT include shipping & transit time which also varies based on location and carrier.
VIDEO & PHOTO APPROVAL
All clients will be sent photos and videos before pieces are released to freight or delivery companies. An approval document must be signed before the piece(s) leave our possession. MVV is not responsible or liable for in transit damage.
LEVELING AND INSTALLING PIECES
Some pieces may shift in transit and need to be leveled & adjusted once they are delivered. Most shipping and freight companies will provide installation services for an additional fee. MVV is not responsible for installation or installation fees. Clients need to measure their space and plan accordingly for services that will be required for their piece.
Client shall indemnify MVV against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by client arising out of or in connection with production of pieces requested by client similar to other manufacturers.
Due to the different characteristics of wood and other materials, colors may vary. Images displayed through a computer monitor may make the color slightly vary, as well.
SHIPPING & DELIVERY
Shipping & Delivery info found here.